Jasper Police Department

Citizen Compliment and Complaint Procedure

Thank you for taking the time to bring this matter to our attention. We sincerely value both positive and constructive feedback from our community, as it helps us strive toward delivering exceptional service to the citizens of Jasper, Texas.

Compliments

Should you wish to compliment or thank an employee who has provided you with outstanding service, please call us at (409) 384-3471, send us a letter, or email it to us by clicking here.  The compliment will be forwarded to the member’s supervisor for review and appropriate action.

Complaints

If you have a complaint of misconduct involving any Jasper Police Department employee please do not hesitate to contact our agency.  You can fill out the Employee Complaint Form and hand deliver it to our station, mail it to Jasper Police Department, Attn: Chief GW Foster, 555 South Main Street, Jasper, TX 75951, or email it.

The ideal person to file a complaint about alleged police misconduct is the individual directly experiencing or witnessing the incident, rather than an uninvolved third party.

For a successful investigation, the cooperation of the involved citizen is essential. However, parents or guardians are encouraged to file complaints on behalf of their minor children.

All complaints will be thoroughly investigated by the appropriate personnel to maintain community trust and uphold the department's integrity. Investigators approach each case with the goal of uncovering any misconduct while also safeguarding employees and the department from unfounded or baseless allegations. 

Click here for the Bias-Based Profiling Policy

PUBLIC INFORMATION REQUESTS (OPEN RECORDS)

The Jasper Police Department accepts requests for public information in accordance with the Texas Public Information Act, Chapter 552 of the Texas Government Code.

To submit a Public Information Request, please download and complete the Texas Attorney General's Public Information Request Form, available at:

Open Records Request Form

Additional information regarding the Texas Public Information Act may be found at:

https://www.texasattorneygeneral.gov/open-government

REQUEST REQUIREMENTS

When completing the form, please provide as much specific information as possible regarding the records you are seeking. Requests should clearly identify:

• Date and time of the incident, event, or record;
• Case number, report number, or citation number (if known);
• Names of involved persons;
• Specific address or location;
• Type of record requested; and
• Any other information that will assist the department in locating responsive records.

The Texas Public Information Act requires a requestor to reasonably identify the information being requested. Requests that are overly broad, vague, unclear, or seek "any and all records" without sufficient identifying information may require clarification before processing. The Jasper Police Department is not required to answer questions, conduct research, create records that do not exist, or compile information in a manner not already maintained by the department.

SUBMISSION OF REQUESTS

Once completed, the request form may be submitted by any of the following methods:

In Person:
Jasper Police Department
555 South Main Street
Jasper, Texas 75951

By Email:
cgray@jaspertxpd.gov

or

gfoster@jaspertxpd.gov

Requests may be delivered in person, by mail, or by electronic mail.

COSTS AND FEES

Charges for copies, labor, redaction, digital evidence, body-worn camera recordings, electronic records, postage, and other applicable costs may be assessed in accordance with Texas Government Code Chapter 552, Texas Occupations Code Chapter 1701, and the fee schedule adopted by the Jasper Police Department.

Please see the attached Jasper Police Department Public Information Request Fee Schedule for a complete listing of applicable charges and fees.

Questions regarding Public Information Requests may be directed to Administrative Assistant Chasity Gray at the Jasper Police Department.